1. We tell you what we know about the cars
We do not conceal known facts about offered vehicles that could matter to a customer's decision.
Based on available records, we provide information on origin, mileage, service history, technical condition and known damage or repairs. We explain identified defects before a contract is concluded.
Customers can inspect the vehicle, review available documents and, by prior arrangement, bring their own expert to a viewing.
2. Clear prices and no pressure
We state vehicle and service prices clearly and explain in advance what is included.
We do not force financing, insurance, extended warranties or other extras on customers. Any special conditions attached to an offer are explained in advance.
We do not pressure customers into an immediate decision or into signing a contract they do not understand.
3. Fair conduct
We treat customers, employees and business partners politely and without discrimination.
We reject misleading advertising, bribes, hidden personal benefits and situations where a personal interest could affect a business decision.
If a conflict of interest arises, we seek to resolve it openly without harming the customer or business partner.
4. Responsible operations
We handle tyres, batteries, operating fluids and other waste according to the rules applicable to our activities, using appropriate servicing, collection or processing partners.
We make environmental statements about our services or vehicles only where we can substantiate them specifically. We avoid generic claims such as 'eco-friendly', 'green' or 'sustainable' without suitable evidence.
5. Personal data and non-public information
We process customer, employee and business-partner personal data only to the extent and for the purposes for which we have an appropriate legal basis.
We also protect documents and other non-public information obtained through our work and do not disclose them to third parties without a proper reason.
Details of personal-data processing are provided separately in our privacy policy.
6. If something is wrong
If you have concerns about our conduct, a vehicle, advertising or any of our services, contact us at info@jirkovagaraz.cz.
We investigate feedback and seek appropriate remedies if we find a mistake.
7. These rules apply to all of us
These principles apply to company management, employees and others acting on behalf of Jirkova Garáž.
If we identify a breach, we address its cause and, as appropriate, change procedures, correct the mistake or end cooperation with a person or partner who seriously violates the rules.
We update the code as our business and legislation change. It does not replace customers' statutory rights, our contractual duties or terms and conditions.